Find Answers to Your Questions

We offer different tiers that are based on the number of users and some functionalities. If you are unsure about the plan or which set up options would be most suitable for you then please contact us to book a free consultation call.

Yes. Digiqueue is geared for safe and remote queuing practices, such as remote check in via QR code or weblink, SMS two-way communication, and a virtual waitlist.

There are no limits on how many locations Digiqueue is rolled out to and new locations can be added at any time. We have clients where thousands of employees are using Digiqueue across 1000+ locations.

Digiqueue is a hosted service that runs on our company’s web servers (AWS). Your employees and customers do need to download or install anything.

Digiqueue is built with security first principles using strong encryption in transit and at rest. All cloud systems used to power the Digiqueue application are verified by AWS and follow their security & compliance requirements, which protects customer data with high security standards and independent certification. Please refer to our privacy policy for more information.

To use Digiqueue at its most basic, you only need a web browser, on either your computer or smart device. If you want to set up a self-check in a kiosk, you need an iPad and a stand. If you want to display the waiting list & notifications on a TV display, you need an Apple TV.

Optional hardware depending on the set up will be a one-time additional cost and needs to be purchased separately. Apple devices can be purchased from your local Apple or Apple reseller store.

Our team will help you evaluate which hardware you need. For enterprise plans, we will work together with our trusted hardware providers to deliver and set up the hardware.

You can be up and running with Digiqueue within minutes.

For bigger rollouts, the implementation times depend on the specific use-case and scale of the project and our team will assist you through the planning and implementation process for a smooth transition.

Yes, Digiqueue provides training through our online knowledgebase, recorded tutorials and personal video sessions with the team.

Yes, Digiqueue offers online support throughout the entire journey with the Digiqueue solution. Digiqueue provides support through online chat and dedicated account managers. In addition to the basic support, Digiqueue provides a wide range of different SLA tiers with our Enterprise plans depending on your corporate needs and requirements. Contact our sales via email or use the chat function in the right-hand corner of the page to learn more.

Our minimum subscription plan is one month, and you can cancel anytime. You can also upgrade or downgrade your current plan as you see fit.

We accept credit card or wire transfers.